Special for UXPA conference session attendees! Posted here are the proceedings paper and handouts for the “Using UX to Lead Leaders” Session. Stayed tuned here for more!
ABSTRACT – Laura Faulkner, PhD; Sheilagh O’Hare, MS
Mastering the applied science of usability for the ‘underserved audience’ of executive leadership to create targeted, actionable communication ultimately supports end users with the best products.
• Identify your own needs for influencing decision-makers
• Understand the pitfalls of communicating UX vision and needs to decision-makers
• Recognize capabilities from UX toolsets that can be turned into successful influence
• Prepare to apply this toolkit to immediate and future needs for ‘leading the leaders’